Support Solutions

Direct systems integration and engineering support for municipal water/wastewater operations teams

3 months ago

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An ICI Support Agreement is a cost-effective solution that provides direct Operational Technology (OT) systems integration and engineering support to municipal water/wastewater operations teams.

ICI Support Solutions are based on industry best practices utilizing our experience in water, wastewater, Cybersecurity and IACS maintenance. Having controls experts on hand will provide peace of mind in knowing that their systems are being supported by qualified personnel.

Our municipal water and wastewater projects can be seen throughout BC and we take pride in maintaining strong support agreements with our clients after deployment.

ICI Support Solutions provide assistance to Critical Infrastructure (including water and waste water) operations teams in a variety of ways such as:

A “one size fits all” approach to support is not effective nor cost efficient. Support Services are customized to meet client needs. Most Support Solutions services are completed remotely, through our head office located in Kamloops. ICI is strategically located to quickly access communities across British Columbia.

Proactive VS Reactive
It’s Friday afternoon and the day shift is about to head home for the weekend.The level transmitter has had an intermittent problem all week. Today it seemedto read the correct levels at 6am and 9am, but the problem returned at 12pm. Thepower to the transmitter was cycled around 1:30pm and it see…
Cybersecurity Advisory - Ewon Flexy and Cosy with Firmware Prior to 14.1
This is a vulnerability announcement that includes steps to reduce the risk ofexploitation on your devices. Further information can be obtained from The vulnerability can possibly allow 3rd parties to gain access to confidentialinformation.…
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Published 3 months ago